Shipping policy
What kinds of shipping options do you offer?
We offer air shipping services via US Postal Service.
Where are shipping destinations?
We offer air shipping to any destination within the United States of America.
How long does it take me order to ship?
Most items jewelry and apparel will be ready to ship out within approximately 3-7 business days. During the holidays, our sales production timeline is extended to 4-9 business days.
Custom Orders: Processing time for custom orders is 3-6 weeks. Custom orders are done on a first come first served basis and orders placed during a sale or high volume times (ex. holidays) will have an extended processing time. In the unlikely event of a delay, we will inform you by e-mail or phone. Processing time for custom orders that include more than one item may also be extended due to each item having to be made individually.
All custom orders receive email status updates during production time.
How do I track my package after it has been shipped?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Track your package with the order number and email address used for your order.
Please keep in mind, Express shipping does note expedite any orders progressing time. Please read below all products for processing time.
I think my package was lost or stolen, what do I do now?
Iconic Creations Shop is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer service team so we can assist you. If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you live in a high risk area, would like your package insured, or would like signature required please choose priority shipping at checkout.